Wednesday, 17 April 2013

Presentation of Your CV


Your CV is usually the first impression a potential employer has of you and it is important that you do not spoil your chances before they even get to read the content by making poor presentation choices or minor mistakes that become glaring mistakes to potential employers.

This means taking your time over your CV and ensuring that you have made it the best you can. Sometimes it is beneficial to leave a couple of days in between the time you first write it and your review, so that you come at it with a fresh pair of eyes. What is hugely useful is getting other people to take a look over your CV to see if they spot any errors or omissions as it is likely they will spot things you don’t.

When employers have to read a lot of CV’s, they will find it easy to dismiss those that have basic errors that should have been spotted. Therefore, it is critical you pay attention to some of the most common mistakes made…

Visually Unappealing and/or Difficult to Read

Unless applying for some type of creative role or attempting an ‘Alternative CV’ you should always print your CV on white A4 paper as although you might think decorative paper is eye-catching, it can be a real turn-off for potential employers.

It is also important not to try and include too much information, which can make your CV appear cluttered with long text and no white space. Remember, you want to try and make your CV as easy to read as possible as that helps the recruiter. Bullet points and clear headings are very useful as is an easy to read font that is a reasonable size. Also, don’t be tempted to use lots of different fonts, this is a sure fire way of making a CV look untidy.

Too Long or Too Short

The usual rule of thumb for CV’s is that you should not exceed two A4 pages (one side) and ensure there is plenty of white space on the page. This means being quite strict about what to put in and what to leave out and of course the less relevant information can be discarded if you need more space i.e. jobs you held a long time ago that aren’t relevant to the position you are applying for.

If you are at the beginning of your career, you might find that you don’t have enough information to pad out two pages and you should not be tempted to do so. It’s much better to have a really useful one page CV than a two page CV that has been filled up with irrelevant information.

Always keep the reader in mind and consider how your CV looks to an employer. How would you feel if the CV landed on your desk?

Typing Errors and/or Poor Grammar

Your CV is a chance to demonstrate the best aspects of your skills and abilities and although we all make spelling and grammar mistakes from time to time, you really can’t allow any of these to creep into your CV as potential employers will think that you’ve made no effort or that you don’t care. 

Although spellcheckers are wonderful tools, they cannot always be relied upon as they cannot differentiate between the word you meant to write and the one you might have spelled incorrectly such as ‘to’ and ‘too’ or even ‘aloud’ and ‘allowed’. Always ask someone else to read through your CV and preferably someone that is good at spelling and has a good grasp of English.


This is a short excerpt from our 'Writing a CV' training course materials that trainers can use to run their own training course on CV Writing Skills.

You can find this training course and many other training resources at our website www.trainerbubble.com

Wednesday, 27 February 2013

Change is inevitable - Deal with it!

The following image was sent to my inbox today and I love the change message delivered in a fun way! I think it gets the point across well and would be a fun addition to the slides of any change management training course you run....

Tuesday, 5 February 2013

22 Reasons why English is hard to learn...


  1. The bandage was wound around the wound.
  2. The farm was used to produce produce.
  3. The dump was so full that it had to refuse more refuse.
  4. We must polish the Polish furniture.
  5. He could lead if he would get the lead out.
  6. The soldier decided to desert his dessert in the desert.
  7. Since there is no time like the present, he thought it was time to present the present.
  8. A bass was painted on the head of the bass drum.
  9. When shot at, the dove dove into the bushes.
  10. I did not object to the object.
  11. The insurance was invalid for the invalid.
  12. There was a row among the oarsmen about how to row.
  13. They were too close to the door to close it.
  14. The buck does funny things when does are present.
  15. A seamstress and a sewer fell down into a sewer line.
  16. To help with planting, the farmer taught his sow to sow.
  17. The wind was too strong to wind the sail.
  18. After a number of injections my jaw got number.
  19. Upon seeing the tear in the painting I shed a tear.
  20. I had to subject the subject to a series of tests.
  21. How can I intimate this to my most intimate friend?
  22. The accountant at the music store records records of the records.
This fun bit of trivia can be used during training energisers to add a bit of interest to a training course and provoke a conversation around how misunderstandings can happen whether it be with language or the way something is said.

Simply add these statements to a PowerPoint slide and talk participants through them.

Tuesday, 22 January 2013

The following video clip is based on Robert Cialdini's ideas on persuasion and influencing and give a really useful insight into how people are influenced to make decisions. This clip would compliment any training course on influencing skills and the power of influence.




Trainer Bubble provide two main influencing skills training courses, which are: The Power of Influence and Influencing Skills. Visit us today to find out more.


Monday, 31 December 2012

Managing Customer Expectations using the RATER model

One of the biggest challenges that face people working with customers these days is the fact that customer expectations consistently change direction, grow, shrink, change shape and adapt to the environment. Their demands, needs and wants will decide how they feel about your level of service and their satisfaction will be dictated by how well you meet their current expectations.

This means that we need to be able to adapt with the customer and makes the job of providing excellent customer service an organic process that needs constant focus. The important thing to remember is that the definition of good service is decided by the customer, not you.

I'm sure you already have some methods of ensuring you provide excellent customer service, but don’t let these ideas become imbedded into a process that you rigidly stick to regardless of the facts around you. It’s important to adapt and alter to meet the customer’s expectations each and every time you deal with them and if something’s not working…change it.

There are typically five main areas customers are concerned about when we interact with them. These are…

Reliability

  • Providing service as promised
  • Dependability in handling customers’ service problems
  • Performing services right the first time
  • Providing services at the promised time
  • Maintaining error-free processes
Assurance

  • Give confidence to customers
  • Making customers feel safe in their transactions
  • Being consistently courteous
  • Having the knowledge to answer customer questions
Tangibles

  • Ensuring equipment works
  • Keeping facilities clean and tidy
  • Having a neat, professional appearance
  • Displaying or presenting the product/service in a visually appealing way
Empathy
 
  • Giving customers individual attention
  • Dealing with customers in a caring fashion
  • Having the customer’s best interest at heart
  • Understand the needs of their customers
  • Convenient business hours
Response

  • Keeping customers informed as to when services will be performed
  • Prompt service to customers
  • Willingness to help customers
  • Readiness to respond to customers’ requests
These are the typical basic expectations that customers have and we need to consistently ensure we are working to address issues under each of these headings. It’s not good enough to be excellent in some areas, but not others. We need to ensure that we excel at all things all the time. Customer service is a constant challenge and those who work to ensure they meet this challenge will get the best results. The good news is that most of these elements are not difficult to work on. However, problems occur when we forget what is expected or lose sight of the customer’s needs within our day to day responsibilities.

This article is a short excerpt from the Trainer Bubble training course materials on 'Customer Excellence', which can be purchased directly from our website at www.trainerbubble.com

Thursday, 25 October 2012

The top ten weird mobile phone insurance claims

We love these great surveys that highlight weird and wonderful customer scenarios. They can be great fun to use during customer service training courses, where you want to get participants to discuss how they might go about resolving the problem if they were to be faced with a customer who mentions them.

Apparently, these are all true customer reasons for making an insurance claim on their mobile phone and while the credibility of some of the claims was questioned a spokesman from the mobile phone insurance comparison website said that all the stories were fully investigated.
1. A farmer in Devon claimed his phone had disappeared inside the back end of one of his cows when he’d been using the torch on his iPhone whilst assisting the cow during calving. The phone later made an appearance, but was damaged.

2. A woman in her early 40s from Nottingham claimed that she’d baked her Nokia 6303i into a Victoria Sponge she’d been making for her daughter’s birthday. It didn’t endure the heat of gas mark 5.

3. A woman in her 30s claimed she’d been walking her Cocker Spaniel on Barry Island beach, Wales, when a seagull swooped down and took her Samsung Galaxy from her hand.

4. A woman in her late 20s from Bristol claimed the vibration function on her BlackBerry Bold 9900 phone had stopped working whilst she was using it as an adult toy.

5. A 40 year old construction worker said his iPhone 4S had fallen out of his back pocket when he pulled his jeans down before sitting on the toilet. Not realising, he went about his business and flushed the chain. The phone didn’t flush, but underwent serious water damage.

6. A man in his 30s claimed he’d been filming monkeys from the car window in Longleat Safari Park with his HTC One X when a monkey climbed on the roof and snatched it.

7. A couple re-enacting the 'I'm king of the world!' scene from Titanic lost their phone over the side of their cruise ship, whilst trying to take a photo of themselves.

8. A pyrotechnician was setting up a show for the National Fireworks Championships in Plymouth, and having left his iPhone 3GS within the 'blast zone', it was nowhere to be found when he returned post-show, having been fired 3,000 feet into the air before exploding in a stunning display.

9. A woman in her 20s from Liverpool admitted she’d thrown her HTC Desire X at her boyfriend, whom she’d discovered was cheating, but it missed him and hit a wall; breaking the handset.

10. Rather than paying £60 for a ticket to see Blur at their sell-out Hyde Park shows, one customer tried to film the event on his iPhone from up a nearby tree - he got a little too excited as the band came on stage though, and dropped his phone onto the ground below.

Visit Trainer Bubble where you can download lots of free training games, energisers and icebreakers that will enhance your customer service training courses.
 

Thursday, 20 September 2012

Success - It's not always what you can see.

We are loving the sentiment behind this great cartoon that was sent to us recently...


What do you think?

Friday, 24 August 2012

Who do YOU want to be in life?

We love this inspirational movie based on a speech by Arnold Schwarzenegger.


This would make a great motivational clip to play during training courses, such as; Assertiveness Training, NLP Training, Leadership Skills Training or any type of Positive Thinking Training Course.

What do you think?

Thursday, 9 August 2012

Reacting to News of Redundancy

The news of redundancy – be it good, bad or indifferent – will hail a change and a new beginning.  It will bring a fresh phase in life, welcome or otherwise, and whatever a person’s situation, it is important for them to ‘look after number 1’ at what can be challenging time.

In the very early stages of dealing with the news of redundancy, there are some useful and constructive points to consider that will help ensure we protect our emotional well-being, whether redundancy is voluntary or compulsory. 

This investment in ourselves will pay dividends; it will stand us in good stead for the time ahead and show that redundancy does not have to be the end of the world. 

To begin with, let’s explore the factors that influence our reactions to the news of redundancy.  A good understanding of these can keep us grounded, focused and in control.  This in turn, allows us to begin to look at our personal situation in a structured and managed way.

How we react to the news that our job is redundant will very much depend on our personal and financial circumstances.  What sorts of thing might this include?

Factors affecting us include our:

·        age

·        marital or relationship status / situation

·        dependents – whether children, elderly or other relatives

·        outgoings / financial responsibilities

·        savings / pension provision

·        skills

·        industry / sector

·        career

·        opportunity for severance or statutory pay

·        insurance arrangements.

As we said above, having a good understanding of the factors that influence our reactions can help keep us grounded, focused and in control and allow us to look at our situation in a structured and managed way. 
 
These are external ‘tangible’ factors; it’s important to consider too some of the internal ‘emotional’ factors that will affect how we react to the news of redundancy.  These could include:

·        our pride / ego

·        the extent of our emotional investment in the organisation

·        our levels of confidence and self-esteem.

Taking account of the emotional factors helps to ‘normalise’ our reaction to redundancy.  It enables us to see that we are not reacting unreasonably or unusually.  This in turn helps us to rationalise things, steady ourselves and begin to focus on the path ahead.

So to re-cap then, the point of starting off with a look at what influences our reactions to the news of redundancy is to improve self-awareness and thereby give us some grounding that will allow us to ‘see the wood for the trees’.

This article is a very small extract from the Trainer Bubble training course materials for, 'Dealing with Redundancy', which you can purchase from the Trainer Bubble website.

The 'Dealing with Redundancy' training course materials provide organisations with the opportunity to provide an effective post redundancy support mechanism for their staff. It will provide them with practical guidance on coping with redundancy as well as giving them clear guidance on how to progress to their next role or opportunity.

Tuesday, 10 July 2012

Writing Multiple Choice Questions

Writing effective multiple choice questions needs to be done with a lot of care. We think that this involves following four basic principles. Here is some brief information about them before we go on to work through them individually.

1. Start With the Objectives

Effective multiple choice questions must always be linked to clearly defined objectives.

What are you trying to assess?

Is it a formative or summative assessment?

Avoid trick questions that are not related to objectives.


2. Clear and Understandable

As a general rule, language and sentence structure should be kept as simple as possible.

Take care to avoid ambiguous stems, answers and distracters.

Make sure that you are assessing the objectives rather than tricking people with questions that are difficult to comprehend.


3. No Soft Clues

It can sometimes be possible to guess the correct answer from the question itself.

Questioners may leave clues in the stem, answer or distracters that they do not intend.

Remember that you are assessing objectives not candidates ability to guess answers correctly.


4. Meaningful Feedback

In summative assessments the absolute minimum that candidates will need to know is whether they have passed or failed.

Formative assessments require more.

Candidates need to know whether their answers were right or wrong.

They also need to know why they were right or wrong.


This is a short excerpt from the Trainer Bubble 'Writing Multiple Choice Questions' training course materials, which you can download from our website at www.trainerbubble.com