Wednesday 28 May 2008

Emotional Intelligence - Methods of Improving Self-Management

Self-management is attained by being aware of your emotions and habitual responses and understanding them to the degree that you have some control over them. Over time you will increase your ability to pick up on the information being provided to you and further increase your ability to self-manage. The following suggestions might also help.


Choose your attitude

Remember, you always have the choice to act in any way you want to. You are not controlled by your emotions and if you take time out to consider what the rational way of acting is in any given situation, you will become more focused on the positive aspects of your interactions.

Anchor your positive feelings

Think of the periods when you were really in control. Harness those positive feelings and emotions and recall them in times when you feel less positive. This will help you to overcome bad feelings.

Challenge negative ‘self-talk’

Every time you hear your negative ‘inner voice’ telling you that you can’t achieve something or that you will fail, challenge it, ask yourself why you can’t achieve it or why you will fail.

Have a positive mental attitude

When you have a positive mental attitude, you look at how things can be done rather than why they can't be done. You believe that "where there's a will, there's a way." You look at possibilities and opportunities rather than obstacles and problems. This mindset is important for success in any endeavour.

Live life with an abundance mentality

People with an abundance mentality believe there are enough resources available to accomplish their goals. They also believe that their success doesn't mean failure for others. On the contrary, the more successful they are, the more others are affected in a positive way. They can be happy when friends and associates prosper. They can enter every business transaction with a "win/win" attitude.


This is an excerpt from the training manual of our training course material on 'Emotional Intelligence', which you can purchase from our website at www.trainerbubble.com

Tuesday 6 May 2008

Customer Care - Some Facts

Effective customer care is critical to the success of any business. Without positive relationships with our customers no business can survive in today’s competitive marketplace. Just consider the amount of customers you have had up until now, imagine what things would be like if they all disappeared overnight!

Customer care has changed immensely over the years. Our customers have become less tolerant and more demanding. It is a huge challenge for us to meet these demands. However, the answers are within us all.

We all know that customers who are happy with the service we provide are more likely to purchase again and recommend us to others. You may even know that customers that are very impressed with our service rather than just satisfied are willing to pay higher prices for our products. What you may not know is…

  • If we can retain 5 percent more of our customers we increase profit by 100%
  • It costs 5 times more money to get new customers as it does to keep them
  • The average customer that has a bad experience tells 9 other people
  • The average customer that has a good experience tells 3 other people
    If a complaint is resolved 70% of customers will do more business.
  • Resolve it quickly and this increases to 90%

Visit Trainer Bubble today and download our training resources on customer care to develop effective teams who focus on customers and their needs.