Strategies for Handling Aggressive Behaviour

There are times when we all run into aggressive behaviour in the workplace or indeed in any social situation. The following strategies may be useful in defusing aggressive behaviour during discussions:

Maintain self-control

It is vitally important to maintain your self-control and not to bite. The other person may try to pull you in and may well use personal abuse, vulgar or unpleasant language and threatening gestures.

Try to retain your ‘state of independence’ and not be drawn in. It may help you to think of it this way – if you become angry – who has won? Your negative response may be helping them to achieve what they set out to do.

Signal non-aggression

It is important to catch the person’s attention and give signals, which will calm and de-escalate the situation. The most important thing to signal here is non-aggression. Remember that the other person is in a very emotional state and therefore their ability to think rationally is diminished – thus the actual words you use are less important than the tone and body language you display.

Match energy levels

It is important to match the energy level of the person. If you are slow to respond, or respond too calmly, it can give the impression that you don’t care or aren’t really interested in the other person’s problem or issue. Matching energy does not mean that you should be aggressive back to that person – it means that you should quickly engage with them and demonstrate with your body language and tone that you are concerned and interested.

This article is a short excpert from the Training Course Materials, 'Building Relationships'. Visit Trainer Bubble today to find out more about this and other exciting training course materials.

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