Call Centre Training - Listen to calls

We are often asked if we can provide recorded telephone calls for training purposes. Our customers like to listen in to telephone calls and then review them in the training session, which can be a fantastic way of reviewing customer perceptions and our own attitudes to calls.

We have always preferred not to provide such calls as we feel it is unfair to 'label' an organisation by one specific phone call to one individual. We encourage our customers to record their own calls if this is something they want to pursue.

It is actually very easy to record telephone calls and all you need is a standard recording device (tape recorder or even a microphone attached to your pc) and a speaker phone. You then make a basic call to a company requesting a brochure or enquiring about their service.

Of course, we always do what we can to help our customers and so we will soon be developing a set of 'fake' telephone calls, recorded by Trainer Bubble team members, which will be added to our free section at Trainer Bubble.

In the meantime, we have found a set of calls that were made to banks by thisismoney.co.uk the link is here. These should assist those customers that need help quickly.

We hope this helps.